GENERAL RENTAL TERMS AND CONDITIONS

These General Rental Terms and Conditions apply to the rental of equipment and accessories offered on the website
https://naviamobility.lokki.rent/
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by the company Navia Mobility, hereinafter referred to as the Lessor, for the benefit of any natural or legal person, hereinafter referred to as the Lessee.

By making a reservation on the website or renting equipment from the company, the Lessee fully and unconditionally accepts these General Rental Terms and Conditions, which the Lessee acknowledges having read and understood prior to booking or rental.

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This acceptance is formalized either by:
- Signing the rental contract, or
- Electronic validation, notably by selecting or ticking the box stating: “I accept the general rental terms and conditions.”

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In the absence of such validation, the commencement of the rental agreement implies acceptance of these terms.

These general rental terms and conditions are accessible at any time on the Website and prevail, where applicable, over any other version.
The Lessor reserves the right to modify these general terms and conditions at any time. In such a case, the applicable version shall be the one in force on the date of the reservation.

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I. General Information

1. Equipment handover
The Lessee takes charge of the equipment in apparently good working condition.

Any complaint relating to the condition of the equipment must be made within fifteen (15) minutes following the start time of the rental.
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After this period, the equipment shall be deemed compliant and accepted without reservation.

The Lessee undertakes to comply with all instructions regarding use, safety, inspection and return provided by the Lessor.

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2. Equipment return

2.1 Inspection at pickup
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An inspection is mandatory at the time of pickup of the bicycle.
Before any use, the Lessee must take clear and readable photographs, including:

- the front of the bicycle

- the rear of the bicycle

- the right side of the bicycle

- the left side of the bicycle

- the inside of the locker in which the bicycle was stored

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If this inspection is not carried out or transmitted, the equipment shall be deemed to have been handed over in perfect condition.

Failure to perform the inspection at pickup may result in a fixed penalty of fifty euros (€50) per bicycle, without prejudice to any additional charges.

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2.1 Inspection at pickup

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An inspection at return is mandatory when the bicycle is returned.

The Lessee undertakes to :

- return the bicycle and all accessories to the designated locker

- take clear photographs of :

- all four sides of the bicycle

- the inside of the locker after storage

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If no inspection at return is performed, any damage identified during the Lessor’s inspection or a subsequent inspection shall be entirely attributable to the Lessee.

Failure to perform the inspection at return may also result in a fixed penalty of fifty euros (€50) per bicycle.

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2.1 Inspection at pickup

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The rented equipment and all accessories provided (helmets, lock, pannier bag, phone holder, etc.) must be returned in perfect condition.

Any lost, damaged or missing accessory shall be charged to the Lessee according to the published prices.
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Material damage shall be charged according to the applicable price list.

The Lessee undertakes to:

- store the equipment exactly as it was found

- place the battery flat inside its locker

- connect the battery and ensure it is charging at the time of return

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Failure to comply with these return instructions shall result in a fixed penalty of fifty euros (€50), without prejudice to any additional charges.

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2.4 Evidentiary value

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Photographs taken at pickup and return constitute contractual evidence.

In the absence of usable photographs :

- any damage, loss or anomaly shall be presumed attributable to the Lessee

- corresponding costs may be charged

- applicable penalties may be applied

- without prejudice to repair or replacement costs

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The Lessee acknowledges that this inspection process is inseparable from the autonomous operation of the Navia Mobility service.

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3. Rental duration and overtime
The rental is granted for a fixed duration, defined at the time of reservation.
An extension of the rental contract is only possible with the Lessor’s prior consent before the end of the current rental period. The Lessor reserves the right to refuse an extension without justification.

Any return beyond the reserved duration automatically results in the charging of additional hours as follows : 10 € per started two (2) hour périod, any périod being due in full.

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4. Minimum age
The Lessee must be of legal age.

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5. Services and prices
The applicable prices are those published by the Lessor or indicated in its brochures.

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II. Insurance

When renting a bike from Navia Mobility, you benefit from insurance coverage provided by LAKA. This coverage applies for the entire rental period, as indicated in the rental contract.

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Theft coverage

Theft following assault: Theft involving threats or physical violence by a third party.

Theft by break-in: Theft involving forced entry, cutting, or destruction:

Of any closing device of a private, solid, enclosed, and covered building. In this case, bikes do not need to be locked to a fixed point;

Or, outdoors or in a shared space, theft of a bike secured by a lock connecting the frame to a fixed point.

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Damage coverage
Covers material damages to the insured bikes, their internal or declared accessories, and their locks, in case of accident, impact, or fall.

24/7 Assistance - available only for electric bikes
In case of any of the following covered events, you may contact 24-hour assistance at +33 5 49 16 36 39:

- Flat tire

- Breakdown

- Material accident

- Vandalism

- Attempted theft

- Lock malfunction

- Battery discharge

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You may identify yourself using the bike’s marking number, visible on its frame.
You are entitled to bike towing within a 30 km radius from the incident, and/or a taxi ride within a 100 km radius. Assistance cannot intervene within one kilometer of your home.

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Claim declaration: complete the following form: https://cylantro.eu/sinistre

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Insurance broker:LAKA, brand of Cylantro, insurance broker, ORIAS No. 20 001 833 (www.orias.fr) – SAS with a capital of €10,000 – RCS NIORT B 880 512 546 – 12 Avenue Jacques Bujault, 79000 NIORT.
Contact: gestion@cylantro.eu

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Insurers:

CARMA (Theft & Damage) – insurance company governed by the Insurance Code, S.A. with capital of €23,270,000 – RCS ÉVRY 330 598 616 – 6 rue du Marquis de Raies, 91008 ÉVRY CEDEX.

ASSURIMA (24/7 Assistance) – S.A. with capital of €6,200,000 – governed by the Insurance Code – headquartered at 118 avenue de Paris, CS 40000, 79033 NIORT CEDEX 9 – RCS Niort 481 514 149.

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III. Equipment and Liability

1. Accessories
A certified helmet is provided free of charge. Wearing a helmet is mandatory for children and strongly recommended for adults.
A lock, a pannier bag, a phone holder and, upon reservation*, a child seat are provided free of charge.
The loss or theft of these items is not covered by the insurance and must be reimbursed to the lessor at the prices indicated below.
The correct installation of the child seat is the responsibility of the lessee. In the event of incorrect installation, no claim can be made against the lessor. The maximum child weight is 20 kg and the minimum age is 9 months.

(Lock : €80 – Pannier bag : €70 – Phone holder : €13 – Helmet : €30 – Child seat : €150 - Child helmet : 28€)

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2. Lessee’s liability
The Lessee agrees to use the rented equipment carefully, safely, and in accordance with the attached safety instructions.
The Lessee is always responsible for bodily injury or material damage caused while using the rented equipment (Articles 1383 and 1384 of the French Civil Code).
Navia Mobility cannot be held liable for any damages or incidents suffered or caused by the Lessee during the use of the rented equipment.
Use in competition or for similar purposes is strictly prohibited.

In the event of an accident, loss, theft, or improper use of the equipment, the Lessee is responsible for repair costs.
In the event of total loss or theft, the Lessee is liable for the replacement value of the equipment.

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3. Security deposit
The Lessor requires a credit card imprint, an ID document, as a security deposit against loss, theft, or damage of the equipment.

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4. Governing law
This contract is governed by French law.
In the event of a dispute, mediation may be initiated to allow the parties to reach an amicable resolution.
Medation may be conventional or judicial.
If mediation fails, the competent court will be the one of the Lessee’s domicile, unless otherwise agreed or in the case of multiple parties or victims, in which case a single competent court may be designated by the judiciary.

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